Terms & Conditions

1. Acceptance

By using our website, creating an account, or requesting services through EuroTech Appliance Services (Pty) Ltd (the “Platform”), you agree to these Terms. If you do not agree, please do not use the Platform.

2. Definitions

• “We / Us / Our” refers to EuroTech Appliance Services (Pty) Ltd.
• “You / Customer” refers to any person or business using the Platform.
• “Booking” means a service request created by you and submitted through your dashboard.
• “Job” means a booking that has been accepted and scheduled/assigned to a technician.
• “Invoice” means a document issued for services/parts rendered and payable by you.
• “Priority / SLA” means an optional paid priority handling plan, if offered.

3. Accounts & Profile

Bookings require a registered account and a complete profile. You agree to provide accurate information (name, phone, email, address and, if applicable, business details) and keep it updated. You are responsible for keeping your login credentials safe.

4. Bookings

• You create bookings from the client dashboard. The public landing page may save drafts only.
• We may contact you to confirm details, request photos, and schedule a time.
• We may decline or cancel bookings in cases such as unsafe conditions, non-serviceable appliances, or lack of access.

5. Pricing, Quotes & Payments

• Pricing may include call-out fees, labour, parts, and travel (as applicable).
• Quotes/estimates are indicative until the appliance is inspected/diagnosed.
• We aim to provide clear pricing before repairs proceed. If additional work is required, we will discuss it with you.
• Invoices must be paid by the due date stated on the invoice (unless otherwise agreed in writing).
• If you pay online (e.g., via Yoco), you may be redirected to a third-party payment page. We do not store full card details.
• Late payment may result in job delays, suspension of further work, or account restrictions.

6. Cancellations & Rescheduling

If you need to reschedule, please notify us as early as possible. We may charge a reasonable call-out or cancellation fee if: (a) you are not available at the scheduled time, (b) access is not provided, or (c) the booking is cancelled at short notice.

7. On-site Access & Safety

• You must provide safe access to the appliance and working area.
• You must disclose known hazards (electrical issues, water leaks, gas, pets, security constraints).
• We may refuse service if the work environment is unsafe.

8. Parts & Third Parties

Parts may be sourced from third-party suppliers. Delivery lead times and warranty terms may be set by the supplier/manufacturer. We are not responsible for supplier delays outside our control.

9. Service Warranty

If a workmanship warranty applies, it will be communicated to you (e.g., on the quote/invoice) and is subject to proper use and normal wear. Warranty does not cover: misuse, power surges, water damage, accidental damage, unauthorised repairs, or unrelated faults.

10. Priority / SLA (Optional)

If we offer Priority/SLA plans, these provide priority handling for a defined period (commonly 30 days) from activation. Activation may require payment verification. Priority handling is subject to availability and does not guarantee a specific appointment time, but your jobs may be queued and flagged ahead of non-priority jobs where possible.

11. Liability

To the maximum extent permitted by law, we are not liable for indirect or consequential damages (loss of profit, loss of data, business interruption). Our total liability for a claim relating to a specific job is limited to the amount paid for that job, unless required otherwise by applicable law.

12. Communications

You agree that we may contact you about your bookings and jobs via your preferred channel (WhatsApp, phone, or email). You can update your preferences in your profile. Messages may include appointment confirmations, status updates, invoice links, and service follow-ups.

13. Intellectual Property

The Platform, branding, and content are owned by us (or our licensors). You may not copy, reverse engineer, or reuse our materials without permission.

14. Suspension & Termination

We may suspend or terminate access to the Platform if we reasonably believe there is misuse, fraud, harassment, repeated non-payment, or breaches of these Terms.

15. Changes to these Terms

We may update these Terms from time to time. The effective date at the top indicates the latest version. Continued use after changes means you accept the updated Terms.

16. Contact

EuroTech Appliance Services (Pty) Ltd
76 A Pickering Street, Newton Park, Port Elizabeth 6055
Email: service@eurotechappliance.co.za